REALTORS® abide by the strict standards of the Code of Ethics. If a REALTOR® has failed to meet these standards, you can file a complaint. First, you must determine if the person is a REALTOR®and, thus, bound by the Code of Ethics.
If you found the person in the member listing, you have the following options to resolve your dispute:
Contact the person's broker to inform him or her what happened. It could lead to a quick resolution.
A volunteer from the Texas REALTORS® Professional Standards Committee will listen to your concerns, explain possible resolutions, and answer questions.
If contacting the broker and talking to an ombudsman don't resolve the problem, you can file a formal complaint.
For certain types of Code of Ethics violations, you can submit an anonymous complaint.
This process is used when you think you're owed money based on an agreement.